It was our pleasure to join Heather Mason of the National Bicycle Dealers Association on Bicycle Retail Radio. During the episode, “Customer Centricity at Its Finest – Steve the Bike Guy” we share how STBG’s services, marketing, and outreach have evolved; how we are addressing pandemic-related challenges, and how we work together to keep the Shop, and our marriage, rolling.

You can listen on the NBDA website, or through most podcast apps including Apple Podcasts, Spotify, and Stitcher.

Episode description
This episode’s guests are Steve and Kristin Brandt, owners of Massachusetts-based bicycle store Steve the Bike Guy. Steve the Bike Guy is a customer-focused, family-owned bike shop offering expert service, new bikes, parts & accessories, and lots of advice and help. A 2021 Bicycle Retailer of Excellence Award-winning shop, listen in as Steve and Kristin share about the uniqueness of the shop, drop in Saturdays, marketing and community engagement, the shop blog, and a bit about bringing your authentic self into every interaction.