Refunds, Returns & Shipping
Refunds
Customer satisfaction is a top priority at Steve the Bike Guy. Purchases made in-person or online are subject to the following policies:
- Bikes – If you are not satisfied with your new bicycle purchase, return to STBG within 10 days and we’ll replace it if another bike is available, or give you a refund, subject to inspection.
- Clothing, shoes, components, helmets & accessories – Unused items may be returned to STBG in their original packaging within 30 days of purchase in exchnge for store credit. Receipt is required for returns.
- Custom clothing – Because clothing ordered through the Verge Sport team store are made to order there are no returns, refunds, or exchanges.
Returns
Items purchased online or in-person may be returned to the Shop. Items shipped back to the Shop will be at the customer’s expense.
Shipping
STBG offers two methods for customers shopping online:
- Free In-Store Pick Up – Most in-stock orders will be ready within 1–2 business days (Monday–Friday), and we will notify you when your order is ready for pickup.
- Shipping – Shipping fee is based on 15% of total order with a minimum shipping cost of $20. Orders of parts, accessories, or clothing of $200 qualify for Free Shipping. STBG will select the best method of shipping at time of order and will provide a tracking number if available.
- Shipping is only available to the Contentinal United States
