Refunds Customer satisfaction is a top priority at Steve the Bike Guy. Purchases made in-person or online are subject to the following policies:
Bikes – If you are not satisfied with your new bicycle purchase, return to STBG within 10 days and we’ll replace it if another bike is available, or give you a refund, subject to inspection.
Clothing, shoes, components, helmets & accessories – Unused items may be returned to STBG in their original packaging within 30 days of purchase in exchnge for store credit. Receipt is required for returns.
Custom clothing – Because clothing ordered through the Verge Sport team store are made to order there are no returns, refunds, or exchanges.
Items purchased online or in-person may be returned to the Shop. Items shipped back to the Shop will be at the customer’s expense.
STBG offers two methods for customers shopping online:
Free In-Store Pick Up – Most in-stock orders will be ready within 1–2 business days (Monday–Friday), and we will notify you when your order is ready for pickup.
Shipping – Shipping fee is based on 15% of total order with a minimum shipping cost of $20. Orders of parts, accessories, or clothing of $200 qualify for Free Shipping. STBG will select the best method of shipping at time of order and will provide a tracking number if available.
Shipping is only available to the Contentinal United States
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.