It was our pleasure to join Heather Mason of the National Bicycle Dealers Association on Bicycle Retail Radio. During the episode, “Customer Centricity at Its Finest – Steve the Bike Guy” we share how STBG’s services, marketing, and outreach have evolved; how we are addressing pandemic-related challenges, and how we work together to keep the Shop, and our marriage, rolling.
Episode description This episode’s guests are Steve and Kristin Brandt, owners of Massachusetts-based bicycle store Steve the Bike Guy. Steve the Bike Guy is a customer-focused, family-owned bike shop offering expert service, new bikes, parts & accessories, and lots of advice and help. A 2021 Bicycle Retailer of Excellence Award-winning shop, listen in as Steve and Kristin share about the uniqueness of the shop, drop in Saturdays, marketing and community engagement, the shop blog, and a bit about bringing your authentic self into every interaction.
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